RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
SPM (formerly known as SPAM) is a set of tools that help manage change in an AIX environment. It uses a client-server architecture and is focused on five functional areas: collection of configuration, reporting configuration changes, comparing configurations, extracting configuration, and searching for configuration changes. Each of these functional areas also includes reporting and export capabilities. The collection of configuration is achieved by installing a client package on all systems being managed. The SPM Server provides a Web interface for reporting and examining configuration changes.
GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.
OpenNetAdmin provides a database managed inventory of your IP network (IPAM). Each host can be tracked via a centralized AJAX-enabled Web interface that can help reduce tracking errors. It also has the ability to generate DHCP and DNS configuration for individual servers from the data stored in the database. There is a command line interface for batch scripting that can be accessed remotely or locally.