RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
WebAbility is an advanced Web development platform that contains WebFlow, a content management system (CMS), a security advanced system (SAS), a powerful workflow engine, and Web site wrappers. It supports multiple database connections, multiple languages, multiple presentation templates, page, script, and library versioning, XML and Web Services integration, and advanced security management. It uses plugins to extend the software for tasks such as e-commerce, portals, intranets, and editorial systems.
GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.
openQRM is a data-center management and cloud computing platform. Its fully pluggable architecture focuses on automatic, rapid, and appliance-based deployment, monitoring, high-availability, cloud computing, and especially on supporting multiple virtualization technologies. openQRM is a single-management console for a complete IT infrastructure and provides a well-defined API which can be used to integrate third-party tools as additional plugins.
MDS (Mandriva Directory Server), along with the Mandriva Management Console (MMC), is a powerful system that allows developers, system administrators, and other software vendors to manage users, groups, and their associated policies in both OpenLDAP server and Fedora Directory Server which allows multi-master replication. Its highly ergonomic interface design makes it very easy to use, and delegation of administration enables medium size organization to adopt MDS.
OpenNetAdmin provides a database managed inventory of your IP network (IPAM). Each host can be tracked via a centralized AJAX-enabled Web interface that can help reduce tracking errors. It also has the ability to generate DHCP and DNS configuration for individual servers from the data stored in the database. There is a command line interface for batch scripting that can be accessed remotely or locally.
KeyOS is an integrated IT management platform compliant with the principles behind ISO 20000. Easily expandable through a plugins system, it provides a wide set of management consoles and dashboards, and interoperability with other tools used by system administrators. It provides a Windows and Linux agent to provide inventory and monitoring of hardware assets, a Centreon-Nagios connector, monitoring for anti-virus and backup programs, remote assistance, a help-desk and ticketing system with request routing, escalation, and SLA management, VoIP integration, automated translation, time-sheets, and intervention reports, and more.