OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
METAMOD is a portal solution providing Discovery, Access and Retrieve functionality for scientific datasets along with tools for DAR metadata like automatic extraction, manual editing, and conversion between different formats. Metadata can be converted to different formats and exposed using different search interfaces, i.e. ISO23950 and OAI-PM. It has been designed to be easily integratable with OpENDAP or FTP data servers, and allows data to be uploaded through FTP and HTTP interfaces. A WMS client is built in for visualizing the data.