OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
IGSuite is a Web-based groupware collaboration suite. It gives you a "box" of applications that includes wiki, email, documents, calendar, tasks, fax, contacts, notes, links, and more. The power of collaboration comes in when these individual suite components are shared and used within a group. It strives to provide location independence, platform independence, machine independence, and browser independence.
GroupOffice is a groupware suite that takes your office online, implementing online collaboration and CRM. It allows you to share projects, calendars, files and email online with co-workers and clients. It is easy to use and fully customizable. It also features synchronization with PDAs and Outlook.
Hastymail is a full featured IMAP/SMTP client written in PHP. The goal is a full featured yet lightweight Web mail client. After a complete review and rewrite, it provides many improvements over the original code including optional AJAX functionality, improved code organization, a plugin API, CSS and PHP template themes, and much more.
Cream is a multilingual customer relationship management (CRM) system for media organizations. The application tracks sales orders, payments, shipments, services, online and print subscriptions, and the effectiveness of promotional campaigns through its easy-to-use reporting and analytical functions. Cream features a powerful module for communication with customers, including incoming and outgoing email, template-based HTML newsletters, and a WYSIWYG editor.