OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Kaltura Community Edition is a self-hosted version of the Kaltura video platform, developed through the combined efforts of Kaltura and its worldwide developer community. You can use it to run a live online video service or as a development environment framework for developing Kaltura-based applications and extensions. You can access the Kaltura API Suite for enabling development of diverse online video solutions, integrations, and extensions, deploy and integrate Kaltura's video platform within your own infrastructure or preferred cloud service provider, integrate with Kaltura's widgets, applications, and CMS/LMS extensions, and integrate with the CDN of your choice for content delivery.