GLPI (Gestion Libre de Parc Informatique) is an information resource manager with an administration interface. You can use it to build a database with an inventory for your company (computers, software, printers, etc.). It has functions to make the daily life of the administrators easier, including a job/request tracking system with mail notification and methods to build a database with basic information about your network topology. It provides a precise inventory of all the technical resources (all their characteristics are stored in a database) and management and history of the maintenance actions and the bound procedures. It is dynamic and is directly connected to the users, who can post requests to the technicians.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Teamwork is a Web-based groupware for project management. It supplies groupware, issue tracking, cost control, and document and project management features with fine-grained security in a friendly interface. Agile methodologies such SCRUM are supported. Teamwork is easy to integrate with your IT infrastructure. Supports multiple databases (via hibernate), browsers, and languages.
WebIssues is a multi-platform system for issue tracking and team collaboration. It can be used to store, share, and track issues with various attributes, comments, and file attachments. It is easy to install and use but has many capabilities and is highly customizable. Desktop and Web clients are provided.
The Apache Open For Business Project is an enterprise automation software project that includes ERP, CRM, E-Business/E-Commerce, SCM, MRP, and CMMS/EAM functions. It is a foundation and starting point for enterprise solutions and can certainly be used out of the box, but is also great for creating specialized applications.
ITracker is a Java J2EE issue/bug tracking system designed to support multiple projects with independent user bases. It supports features such as full i18n support, multiple versions and project components, detailed histories, issue searching, file attachments, dynamic reports with charts, configurable field values, customizable project level fields, pluggable authentication, a built-in scheduler, and email notifications.