OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
HOMER is a robust, carrier-grade, scalable SIP capturing system and monitoring application with hEP, IP Proto4 (IPIP) encapsulation, and port mirroring/monitoring support right out of the box, ready to process and store large amounts of signaling with instant searches, end-to-end analysis, and drill-down capabilities for ITSPs, VoIP providers, and trunk suppliers using SIP signaling.