3 projects tagged "service desk"
Updated 22 Sep 2012
OTRS
| Pop | 652.14 |
|---|---|
| Vit | 13.72 |
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Updated 23 Apr 2012
Web Help Desk
| Pop | 122.60 |
|---|---|
| Vit | 10.28 |
The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
Updated 15 Feb 2011
RepairsLab
| Pop | 45.56 |
|---|---|
| Vit | 1.00 |
The RepairsLab system allows you to manage the entry and exit of equipment repair in a small workshop for repairs or service center. The application allows the printing of a "Repairs sheet" for each device and manages the state of repair. Inside the Repairs ticket, you can enter the features of the delivered and the state of repair. The system provides management of different master data for definition of states of repair, customers, types of equipment, trademarks, and models. You can print a paper "Repairs sheet" in duplicate to store paper and as a delivery receipt for the customer.
