RSS 2 projects tagged "service desk"

No download No website Updated 22 Sep 2012 OTRS

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Pop 810.63
Vit 12.55

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

Download No website Updated 23 Apr 2012 Web Help Desk

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Pop 114.66
Vit 8.26

The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.

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TaskManager

A Perl/Tk application to manage a ToDo list.

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PeaZip

A file and archive manager supporting 150+ archive formats.