The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
rt-emailimport is an extension that allows email to be imported from an IMAP mail server directly into Request Tracker, either to treat an email in your mailbox as if it had been sent to RT (complete with autoresponse) or to import one or more messages from a conversation directly into the history of an existing ticket.
rt-flagupdated is an extension that makes any tickets that are unread or have been updated get flagged in ticket listings. Unread tickets are marked with a "*" at the start of the subject line, and tickets with new comments since the last time they were read are marked with "UPDATED" at the start of the subject line.
The RepairsLab system allows you to manage the entry and exit of equipment repair in a small workshop for repairs or service center. The application allows the printing of a "Repairs sheet" for each device and manages the state of repair. Inside the Repairs ticket, you can enter the features of the delivered and the state of repair. The system provides management of different master data for definition of states of repair, customers, types of equipment, trademarks, and models. You can print a paper "Repairs sheet" in duplicate to store paper and as a delivery receipt for the customer.