OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
doorGets is a content management system that makes it easy to create corporate or personal Web sites. It features modules for static blocks, static pages, news wires, YouTube video galleries, image galleries, lists of frequently asked questions, lists of partners, redirect links, to add to the menu, contact forms, and application forms. Support is provided for 10 default languages, easy updates, full backups, Google Analytics, themes, RSS, XML/HTML sitemaps, Facebook and Disqus comments, media management, easy translations of templates, newsletter subscriptions, sharing with ShareThis, and more.