OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
NetUP UTM is a universal billing system for internet service providers of any size. Its modern approach to traffic accounting makes the system compatible with all popular platforms and network devices. Its key features include realtime traffic processing, Cisco Netflow and IP Accounting data collection, support for RADIUS authentication, and cross-platform compatibility. The core of the system is a smart and reliable accounting engine working directly with network equipment. It supports up to 100,000 users at a total speed of up to 3 Gbps. A flexible ratings engine and efficient administration tools make UTM a complete solution for IP/VoIP/WiFi/dial-up billing.
Gammu (formerly known as MyGnokii2) is a cellular manager for various mobile phones/modems. It supports a wide variety of Nokia, Symbian, and AT devices (Siemens, Alcatel, Falcom, WaveCom, IPAQ, Samsung, SE, and others) over cables, infrared, or BlueTooth. It contains libraries with functions for ringtones, phonebook, SMS, logos, WAP, date/time, alarm, calls, and more (used by external applications like Wammu). It also includes a command line utility that can make many things (including backups) and an SMS gateway with full MySQL and PostgreSQL support from the PHP interface.
ScopServ-VoIP is a Web-based management interface (GUI) for the Asterisk system which can be accessed by any XHTML 1.0+ browser. It supports a lot of features like: multiple languages, multiple users, reporting tools, personal IVR, and an end user UI. It is available in SOHO, SMB, Professional, and ITSP editions.