OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Magnolia is a CMS which delivers smartphone simplicity on an enterprise scale. The mobile-inspired HTML5 user interface works through customisable, task-focused Apps, a notification stream called the Pulse, and a system of Favorites for quickly accessing the workspace. Magnolia allows organizations to orchestrate online services, sales, and marketing across all digital channels, maximizing the impact of every touchpoint. Magnolia’s Open Source technology, support of open standards such as CMIS and JCR, and integration with the Spring Framework enable developers to unlock backend systems and third-party applications. Magnolia is used in more than 100 countries across the world by governments and leading FORTUNE 500 enterprises.