Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Bugzilla is the leading open-source/free software bug tracking system, with high-profile installations at mozilla.org, GNOME, Red Hat, and NASA, among others. It features a comprehensive set of fields, attachment management, inter-bug dependencies, email notification of changes, a powerful query interface, reporting, and Web, XML, email, and console interfaces. It can be managed entirely using a Web-based UI. The user UI is customizable using templates.
Ozibug is a platform-independent, Web-based bug tracking system that can be installed and run straight out of the box on any Java servlet capable platform. It can be used to manage the reporting of bugs and tracking of their progress from discovery through to resolution. It provides standard features such as file attachments, multiple module support, email notifications, custom reports, and RSS feeds. For those who require more flexibility, it also offers fine grained access control, database storage, pluggable authentication, an incoming mail gateway, and customizable appearance, email notifications, and reference data.
Savane is a Web-based Free Software hosting system, originally based on SourceForge 2.0. It currently includes issue tracking, project and member management, mailing lists, and individual account maintenance. The issue tracking handles bugs, tasks, and support. The issue tracker's fields ware configurable in many ways: mandatory of not, shown to users according to their role in a group, and with transition management.
Track+ is a fully featured Web-based issue tracking and bug tracking system build on top of J2EE and Struts and entirely written in Java. It supports many database systems such as Oracle 9i, MySQL, PostgreSQL, MS SQL Server, etc. It automatically sends email, can do user authentication via LDAP, creates comprehensive reports, and much more. It comes with online help, German, English, and Norwegian localizations, and an elaborate manual.