RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Bugzilla is the leading open-source/free software bug tracking system, with high-profile installations at mozilla.org, GNOME, Red Hat, and NASA, among others. It features a comprehensive set of fields, attachment management, inter-bug dependencies, email notification of changes, a powerful query interface, reporting, and Web, XML, email, and console interfaces. It can be managed entirely using a Web-based UI. The user UI is customizable using templates.
Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
Ozibug is a platform-independent, Web-based bug tracking system that can be installed and run straight out of the box on any Java servlet capable platform. It can be used to manage the reporting of bugs and tracking of their progress from discovery through to resolution. It provides standard features such as file attachments, multiple module support, email notifications, custom reports, and RSS feeds. For those who require more flexibility, it also offers fine grained access control, database storage, pluggable authentication, an incoming mail gateway, and customizable appearance, email notifications, and reference data.
ReadySET is a project to produce and maintain a library of reusable software engineering document templates. These templates provide a ready starting point for the documents used in software development projects. Using good templates can help developers work more quickly, and they help prompt discussion and avoid oversights. Key features include: high-quality outlines, sample text, and checklists, use of simple Web technologies (pure XHTML and CSS), and templates for many common software engineering documents.
Ciao is a complete Prolog system subsuming ISO-Prolog with a novel modular design which allows both restricting and extending the language. Ciao extensions currently include feature terms (records), higher-order, functions, constraints, objects, persistent predicates, a good base for distributed execution (agents), and concurrency. Libraries also support WWW programming, sockets, and external interfaces (C, Java, TCL/Tk, relational databases, etc.). An Emacs-based environment, a stand-alone compiler, and a toplevel shell are also provided.
SiteForge is a software project management tool for distributed development teams to manage software projects. SiteForge brings together the various aspects of a software project into one place, including source code access (CVS), bug/issue tracking, project members, discussion forums, documentation, product release downloads, and news announcements. SiteForge is similar to the the software that runs SourceForge.net, GForge, Savane, GBorg, and Trac. It attempts to be easier to install, reliable, secure, and well-supported.
EBsuite.com is a Web-based e-business software suite for small to mid-sized businesses and developers. Its project management module contains integrated bug tracking, file checkin/checkout, patch management, project/task scheduling, a Gantt chart, a calendar/task application, and much more.
Software Engineering Environment (SEE) provides an information manufacturing platform for software development. It makes information sharing very convenient by allowing all information to be customized dynamically and letting users modify or add their own information structures at any time. It provides various predefined selections for information attributes that correspond to information manufacturing patterns. Although designed for software development, it could be used for managing any information, including book registries, personnel lists, and financial reports.