email2trac is a utility that converts email messages to Trac tickets. It features HTML message conversion, attachments, updating of tickets via email, command line options, a configuration file, Unicode support, spam detection, workflow support, and support for FullBlogPlugin and DiscussionPlugin.
Ansible is a radically simple deployment, configuration, and command execution framework. It is dead simple and painless to extend. Extending Ansible does not require programming in any particular language; you can write modules as scripts or programs which return simple JSON. It’s also trivially easy to just execute useful shell commands.