OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Freedom ERP is a business management system that can be used for retailers, wholesalers, manufacturers, service providers, call centers, and other organizations to provide inventory management, purchasing, sales, finance, and more. It has modules for customer management, campaign management, mailing, service management, collections, warranty control, management of production with production based on demand or stock of raw materials, and quality control.