NetworkLens is designed to be a simple-to-use Web-based application for Network Operation Center (NOC) personnel to monitor, capture, and document problems that are reported within the network being managed. It has a central pool of event notifications with a flexible architecture that allows for several different sources of alerting information. Similar to the input mechanism, output mechanisms (reporting agents) can monitor the central pool of event notifications and email alerts to interested parties. This saves the NOC personnel from having to continuously monitor systems; rather, they can simply respond to email alerts.
OpenTicket functions as an incident manager, handling trouble-tickets and providing a mechanism for the resolution of all incidents. More specifically, openTicket serves as the Service Desk interface and handles the life cycle of incidents and service requests. The focus of openTicket is speed and efficiency. Unlike other call-tracking tools which offer a plethora of text fields, pull-down menus, and associated data, openTicket's interface is stripped down as much as possible without sacrificing key information. The benchmark used to determine efficiency is the 30-second test. If you know the user's name and you know the issue, it should take no longer than 30 seconds from the moment you begin looking up the user to the moment the ticket (including all relevant information) has been created and entered into the database.