OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Contao is a content management system (CMS) for people who want a professional Internet presence that is easy to maintain. The state-of-the-art structure of the system offers a high security standard and allows you to develop search engine friendly Websites that are also accessible for people with disabilities. Furthermore, the system can be expanded flexibly and inexpensively. It features easy management of user rights, a Live Update Service, a modern CSS framework, and many integrated modules (news, calendar, forms, etc.).