OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
jFramework is a PHP framework that supports internationalization best practices, fast NIST 2 RBAC, optimized multi-database drivers, URL management, MVC best practices, certified security, incredible performance, full support for Web 2.0 including Comet, simple yet powerful templates, many plugins, an administration Web interface, options, a profiler and benchmarker, and much more.
Contao is a content management system (CMS) for people who want a professional Internet presence that is easy to maintain. The state-of-the-art structure of the system offers a high security standard and allows you to develop search engine friendly Websites that are also accessible for people with disabilities. Furthermore, the system can be expanded flexibly and inexpensively. It features easy management of user rights, a Live Update Service, a modern CSS framework, and many integrated modules (news, calendar, forms, etc.).
WordPress FAQ is a cool plugin for creating your FAQ section . It has a lot of parameters to set, and it will allow you set your own theme from scratch. It has a user-friendly front-end and back-end interface, allowing you to set all parameters quickly and easily. FAQs have SEO-friendly URLs.
Joomla contact form builder extension is a complicated tool for making submission forms for your Joomla website. It permits you to specify parameters like colors and fonts. It can use a Google map when given an address or geographical coordinates (longitude and latitude), and the user can drag the marker to the required location.