OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
jFramework is a PHP framework that supports internationalization best practices, fast NIST 2 RBAC, optimized multi-database drivers, URL management, MVC best practices, certified security, incredible performance, full support for Web 2.0 including Comet, simple yet powerful templates, many plugins, an administration Web interface, options, a profiler and benchmarker, and much more.
Kiwix is an offline reader for Web content. It was designed for use with Wikipedia, but is potentially suitable for all HTML content. It supports the ZIM format, a highly compressed open format with additional meta-data. It is intended for use in schools, universities, and libraries which can't afford broadband Internet access. It features a full text search engine, bookmarks and notes, an HTTP server, PDF/HTML export, a user interface in more than 80 languages, tabbed navigation, and an integrated content manager and downloader.
Seo Panel is a complete control panel for managing search engine optimization of your Web sites. It contains many SEO tools to increase and track the performance of your Web sites. It lets you develop your own plugins for the panel. It includes an automatic directory submission tool, Site Auditor with a sitemap generator, a keyword position checker, a meta tag generator, Google and Alexa rank checkers, a backlink checker, a proxy server feature, multi-language support, and the ability to schedule, send, export, and print reports.
WordPress FAQ is a cool plugin for creating your FAQ section . It has a lot of parameters to set, and it will allow you set your own theme from scratch. It has a user-friendly front-end and back-end interface, allowing you to set all parameters quickly and easily. FAQs have SEO-friendly URLs.
Joomla contact form builder extension is a complicated tool for making submission forms for your Joomla website. It permits you to specify parameters like colors and fonts. It can use a Google map when given an address or geographical coordinates (longitude and latitude), and the user can drag the marker to the required location.