phpMyAdmin is a tool intended to handle the administration of MySQL over the Web. It can create, rename, and drop databases, create/drop/alter tables, delete/edit/add fields, execute any SQL statement, manage keys on fields, create dumps of tables and databases, export/import CSV data, and administrate one single database and multiple MySQL servers.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.