RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Ryan's In/Out Board is a Perl driven in/out board for small to medium-sized organizations whose staff need to be aware of the other staff members' whereabouts. It displays the name, phone, status, comments, and date/time for each staff member. Staff are able to quickly change their status by either clicking on their name or calling the main script with a "name" parameter. Standard comments are provided but can be added to or replaced by any comment the user wishes. With the aid of a cron job or scheduled task, it will also clear all staff as OUT every night, without removing any comments they have entered. It has a simple and clear interface and users can also search for the status of any staff member. The generated page can be automatically refreshed at your chosen interval and status colors are defined by you. It also displays staff internal phone numbers and you can use your own header and footer files. Staff can be grouped into teams or departments.
PasTmon (Passive Application Response Time Monitor) passively monitors your application servers, measuring and reporting user response times, throughput and congestion. It currently works with HTTP, telnet, rlogin, rsh, FTP (control channel), SMTP, POP3, and IRC. Measurements are recorded in a PostgreSQL database and are presented graphically via a PHP Web front-end using R statistical analysis scripts to create the plots.
Bricolage greatly simplifies the complex tasks of creating, managing, and publishing vast libraries of content. With advanced features such as fully-configurable workflows, customizable document types, and comprehensive Perl and PHP templating support, it has been designed from the ground up to scale to meet the demanding needs of large organizations around the world.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SPM (formerly known as SPAM) is a set of tools that help manage change in an AIX environment. It uses a client-server architecture and is focused on five functional areas: collection of configuration, reporting configuration changes, comparing configurations, extracting configuration, and searching for configuration changes. Each of these functional areas also includes reporting and export capabilities. The collection of configuration is achieved by installing a client package on all systems being managed. The SPM Server provides a Web interface for reporting and examining configuration changes.
Pandora is a distributed system to monitor processes, performance, status, application, or operating parameters of almost any operating system. It has a decentralized management system, based on flexible user profiles, that allows the user to generate graphical reports, define alarms, and a full incident management system to operate a 24x7 monitoring team.
cclite is a lightweight implementation of a community currency registry for local exchange trading systems (LETS) and other alternative money systems. It uses multi-registry, multi-currency, Web-services-based (SOAP) transactions, and is templated to give multi-lingual properties. As of 2009, it has an SMS interface and versions for Debian, cpanel-based, Fedora and Windows XP. As of 2012 it has decimal currencies, templates for many languages, and a REST-style interface for integration with CMS and social networking software.
Mowyw is an offline content management system, which means it is a kind of preprocessing system specifically designed for Web sites. It uses a very simple, easy to learn syntax, and is intended to be rather flexible. Headers and footers, includes (like SSI includes), and menus are implemented, with more features planned.