1 project tagged "Other/Nonlisted Topic"
Updated 23 Jul 2002
f2w helpdesk
| Pop | 120.66 |
|---|---|
| Vit | 3.55 |
f2w helpdesk is a Web-based helpdesk package. It allows requests to be categorised to an arbitrary level of detail using a expert-system-like question and answer method. Advice and problem-specific information can be associated with the request categories, thus building up a knowledge base to speed the resolution of frequently occurring problems. Users can also add their own tasks, thus using it as a todo list or for workflow within teams, and notes can be added to each request at any time.
