PHP Trouble Ticket provides a centralized means of problem reporting and tracking in multi-user environments (medium to large companies, development groups, etc.). It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked on, and offers an up-to-date list of recent changes applied. It aims to be widely configurable, easy-to-use even for those not technically inclined, and multi-language capable.
Ozibug is a platform-independent, Web-based bug tracking system that can be installed and run straight out of the box on any Java servlet capable platform. It can be used to manage the reporting of bugs and tracking of their progress from discovery through to resolution. It provides standard features such as file attachments, multiple module support, email notifications, custom reports, and RSS feeds. For those who require more flexibility, it also offers fine grained access control, database storage, pluggable authentication, an incoming mail gateway, and customizable appearance, email notifications, and reference data.
BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a ticket-via-email interface for submission and informational logging. Features include support for tickets pending on or resolved when other tickets are disposed of, an ability to assign tickets to a person, an ability to categorize and prioritize tickets, and associating billing codes with various logging events.
Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
ITracker is a Java J2EE issue/bug tracking system designed to support multiple projects with independent user bases. It supports features such as full i18n support, multiple versions and project components, detailed histories, issue searching, file attachments, dynamic reports with charts, configurable field values, customizable project level fields, pluggable authentication, a built-in scheduler, and email notifications.
Copper is a Web-based project management software tool designed to help creative teams manage clients, projects, tasks, files, budgets, and events. It has an HTML/AJAX front end. It is available with full source for a licence fee or as a SAAS hosted service (compatible with iPhone, but available via PC/Mac/Linux and a Web browser).
EBsuite.com is a Web-based e-business software suite for small to mid-sized businesses and developers. Its project management module contains integrated bug tracking, file checkin/checkout, patch management, project/task scheduling, a Gantt chart, a calendar/task application, and much more.
SpectrumSCM is the first platform-independent, truly integrated enterprise-level Source Configuration and Management solution, which includes version control, process management, release management, advanced branching, issue tracking and much more, all integrated into one tool. In addition, it allows users to construct automated workflow engines and interfaces to external systems through the SpectrumSCM API. The tool also incorporates advanced security features through the Java Security Model, SSL, and LDAP. The client software can be run as an application or accessed over the Web as an applet or through Java Web Start. It also includes a full-featured commandline interface, strong IDE integrations, and a SpectrumSCM Proxy for remote users.
Coefficient is a project-based collaboration platform that can be deployed as either a J2EE application or a Web application. It provides basic collaboration tools such as issue tracking, discussion forums, file uploads, news, tasks, and voting as hot deployable modules in a themeable presentation layer. In addition, it provides a workflow engine to help guide projects through their development cycles. All of this functionality is provided through a themeable Web interface.
BugList is a bug/feature tracking system focusing on being easy to set up and use. It is written entirely in PHP, and only relies on PHP and MySQL for setup. Its feature set matches the requirements of a small to middle sized project. Apart from the standard categorization features, it is very easy to create customized views of the outstanding bugs. The system supports attachments and makes linking between bugs very easy. The entire system is used and managed using a Web-interface.