OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Kronolith is the Horde calendar application. It provides a stable and featureful individual calendar system with integrated collaboration and scheduling features. It makes extensive use of the Horde Framework to provide integration with other applications. It implements a solid, stand-alone calendar system, allowing repeating events, all-day events, custom fields, keywords, shared calendars, iCalendar support, generation of free/busy information, and managing multiple users through Horde Authentication.