email@Scanner is an application that parses email from either an email server, email files, or one of several Macintosh email clients, selecting only those email that satisfy given criteria. Data may be extracted from anywhere within the selected email and further refined via data filters and scripts and then used to update a FileMaker or ODBC database. An optional outgoing email may be sent, created with data from the email and/or the associated database record.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.