OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
OpenPSA is a Web application designed specifically to meet the needs of Web agencies and consultants. It aims to be a one-stop solution for the management of typical agency business processes, such as project management and time tracking, invoicing and document management, and group calendars. It also includes CRM features such as sales force automation and direct marketing, and is extendable via the builtin component framework.
Hoteldruid is designed to manage weekly or daily rental of house apartments or hotel rooms. It uses a PostgreSQL, MySQL, or SQLite database as a backend. Reservations can be assigned to rooms automatically with user-defined rules. Pages with forms to check availability for Internet sites can be created. It supports multiple users with a privileges system. Documents and invoices can be printed, saved, and emailed.
The adventure PHP framework (APF) is a utility to implement object oriented and generic PHP Web applications. It allows the developer to create programs in compliance with approved software design patterns, and the code base already has answers to many everyday problems. The framework cannot be described as an application that only has to be configured, but rather as a technical basis and design guide for the design of software. Further, it introduced many concepts and efficiency tools already well known in the Java community.
Splunk is an engine for machine data. Use Splunk to collect, index, and harness the fast moving machine data generated by all your applications, servers, and devices: physical, virtual, and in the cloud. Search and analyze all your real-time and historical data from one place. Splunking your machine data lets you troubleshoot problems and investigate security incidents in minutes, not hours or days. Monitor your end-to-end infrastructure to avoid service degradation or outages. Meet compliance mandates at lower cost. Correlate and analyze complex events spanning multiple systems. Gain new levels of operational visibility and intelligence for IT and the business.