OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
MailSteward will archive all of your email in a database for easy retrieval, without touching or modifying the email in your email client program. Just click on the Store Email in Database button and MailSteward will go to work storing copies of all your email, both text and HTML versions, and attachments, into a relational database file. You can then retrieve email and attachments from the database by searching on Date, From, To, Subject, Mailbox, or Body text.
The Enhanced File Crypt/eXtended File Stealth System (EFC/XFSS) makes your uploaded files safe on the server so that no one can read them without knowing a few details to decipher the files. It generates different obfuscated names and encrypted files so no one will know what the original format or name was.