Cerberus LiveHelp provides live support on your Web site through a powerful, cross-platform interface. It allows you to watch visitors on all your Web sites in real time. You can discover where your traffic is coming from, improve frequently viewed pages and navigation paths, initiate a chat with visitors in real time, and quickly respond to customer chat requests. Customers don't need anything to chat but their standard Web browser. It includes a built-in spell checker, an embedded Cerberus Helpdesk knowledge base, powerful reporting, transcripts, invite functionality, system tray notification, and much more.