RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
PasTmon (Passive Application Response Time Monitor) passively monitors your application servers, measuring and reporting user response times, throughput and congestion. It currently works with HTTP, telnet, rlogin, rsh, FTP (control channel), SMTP, POP3, and IRC. Measurements are recorded in a PostgreSQL database and are presented graphically via a PHP Web front-end using R statistical analysis scripts to create the plots.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
MachDB is machine database to catalog of the changing state of your hosts. It consists of a database, an aggregator, an XML spec, and some example information gathering scripts. Along with a Web UI, these form the basis of a system that will allow you to catalog the current and historical state of the hosts in your infrastructure. It has been designed with scale in mind, and the goal is to support 10k hosts. It is being actively developed and is used in production at a few organizations.
firewall_e is a small Web application which allows administrators to create lists of servers, users, and ports and assign them to each other. This allows an administrator to login, create users, and assign ports on servers for them to access. Users can login and their remote IP address will be stored. From this address, they'll then be able to access whatever services the administrator provided them.
LemonLDAP::NG is a modular Web SSO based on Apache::Session modules. It simplifies the building of a protected area with a few changes in the application. It manages both authentication and authorization and provides headers for accounting, so you can have full AAA protection for your Web space. LemonLDAP::NG is a complete rewrite of LemonLDAP. All components needed to use it and to administer it are included in the tarball. However, all modules developed for LemonLDAP may not work with LemonLDAP::NG.