OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
HTTrack is an easy-to-use offline browser utility. It allows you to download a Web site from the Internet to a local directory, building recursively all directories, getting HTML, images, and other files from the server to your computer. HTTrack arranges the original site's relative link-structure. Simply open a page of the mirrored Web site in your browser, and you can browse the site from link to link, as if you were viewing it online. HTTrack can also update an existing mirrored site, and resume interrupted downloads. WebHTTrack is a Web-based GUI for HTTrack.
mysqlblasy is a Perl script for automating MySQL database backups. It uses "mysqldump" for dumping mysql databases to the files sytem. It was written with automated usage in mind. For example, it is silent during operation, and only produces noise on errors/problems. It rotates backups automatically to prevent the backup disk from getting full when the administrator is on vacation (or is lazy).
storeBackup is a backup utility that stores files on other disks. It's able to compress data, and recognize copying and moving of files and directories (deduplication), and unifies the advantages of traditional full and incremental backups. It can handle big image files with block-wise changes efficiently. Depending on its contents, every file is stored only once on disk. Tools for analyzing backup data and restoring are provided. Once archived, files are accessible by mounting file systems (locally, or via Samba or NFS). It is easy to install and configure. Additional features are backup consistency checking, offline backups, and replication of backups.
SILVERCODERS DocToText is a powerful utility which can convert documents in many formats to plain text. It includes a console application and C/C++ library, which allows embedding text extraction mechanisms into other applications. It supports MS Office binary formats (MS Word (DOC), MS Excel (XLS, XLSB), MS PowerPoint (PPT), and Rich Text Format (RTF)), OpenDocument formats (text documents (ODT), spreadsheets (ODS), presentations (ODP) and graphics (ODG)), Office Open XML formats (MS Word (DOCX), MS Excel (XLSX), and MS PowerPoint (PPTX)), iWork formats (PAGES, NUMBERS, KEYNOTE), OpenDocument Flat XML formats (FODP, FODS, FODT), Portable Document Format (PDF), Email files (EML), and HyperText Markup Language (HTML). DocToText can extract text not only from the document body but also from annotations (comments) embedded in odt, doc, docx, or rtf files and read metadata like author, last modification date, or number of pages. It can be used as a fast console viewer, and is able to convert corrupted OpenDocument and Office Open XML documents. It can be used to recover text even if other recovery methods failed.
The GNOME Structured File Library is a utility library for reading and writing structured file formats. Support for MS OLE2 streams is complete, as is zip import. There is also support for document metadata and some initial work on decompressing VBA streams in OLE files for future conversion to other languages. This library replaces libole2 and is used in gnumeric, mrproject, abiword, libwv2, koffice. It is also part of the AAF format.
rdup is a utility inspired by rsync and the Plan9 way of doing backups. rdup itself does not backup anything; it only prints a list of the names of files that have changed since the last backup. It also handles files that are removed, allowing for correct incremental backups. Auxilary script that implement a backup strategy are included.