Volo Milestone is a Web-based workgroup management system. It can track almost all job functions with virtually any type of call center, help desk, office, factory, law firm, or clinic. It can help reduce your CRM and helpdesk tracking costs. It can be installed in minutes, and its intuitive interface is meant to be used without the need for training. Its speedy performance can scale from small to very large offices and multiple departments. Its functionality can be extended easily with its organized design.
vTiger is a Web-based customer relationship management (CRM) system that competes with applications like Goldmine, SugarCRM, and Salesforce.com. The JumpBox for vTiger is a virtual appliance that requires minimal technical knowledge to install. It has a built in Web administration console, and a backup system that supports archiving the state of the JumpBox to NFS, Windows file shares, and Amazon S3.
Contractor Software allows contractors to manage their projects and interact with customers online. A contractor can post each task of a project. Each task has a start date and estimated completion date. The client can then always know where the project is and leave comments for the contractor on each task. The contractor can also reply to the client with a follow up comment. This enhances communication and also leaves a record for reference later.
Taskjitsu is a professional services automation system that tracks both tasks and time. This Web-based system records hours worked per task and project, accrues and tracks leave, provides management with productivity and billing reports, and gives customers status visibility on projects. Software developers and consultants can use this system to track bugs, feature requests, and support issues.
Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
ProjectCoordinator is a Web-based collaborative workspace for project and workgroup management. It features effective information handling, and allows you to share a common document archive and quickly create a knowledge bank for the workgroup or project. It facilitates work according to a common project plan. It allows you to access the same meeting calendar and to share project news, developments, and results. The service can be used as an ASP-service, or a license can be acquired to run the software at the customer's preferred server location.