CRM+ is user-friendly, easy-to-understand customer relationship management (CRM) software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base, and many more customer related functions. It was built using the FileMaker database engine. It is available in a single-user edition and a network-capable multi-user edition.
Magento Knowledge Base extension has been developed by Fme that adds an FAQ section to each product page. It allows visitors to ask questions on the same product page under the FAQ tab, and merchants can answer those questions in accordion style, thus creating a pool of questions and answers which serve as a knowledge base for new visitors. Along with a FAQ for each product page, the extension creates a separate FAQ page for general Website questions related to shipping, payment, delivery, packaging etc. Other features include easy single click installation, SEO-friendly URLs, five different styles of the “ask a question” form and page, and CAPTCHA support.
The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
Sciret is an advanced knowledge base system designed to be very user-friendly. It allows you to share articles via social sites like reddit, Digg, etc. Users have the ability to only show categories they want. You can be notified by RSS feads about changes in or additions to Sciret. Each user can bookmark his own preferred articles, bookmarks, or search results. When enabled, users can rate and comment articles. For SPAM protection, you can choose between akismet, typepad, or antispam as plugins. Attachments can be scanned for viruses or other threats with ClamAV. The knowledge base is localized in many languages and can be easily translated into others. Other functionality includes private or public To-Do, simple and advanced search, print view for articles, the ability to send articles by email to a friend as an attachment, and the ability to store articles as drafts.
Goozzee allows you to easily create, browse, and share knowledge bases and documentation repositories using topic maps. It can be used standalone with an embedded database or in multi-user mode with a MySQL or MariaDB server to store its data. It can store notes and files of any type and size, create links between notes and files, browse through your knowledge base by following these links, or search notes using the fast and powerful full text search engine.
myKnowledgeExplorer (mKE) is an intelligent knowledge base assistant. All communication is in a user-friendly, English-like language called mKR. mKR is designed to help human beings work more intelligently. mKE command line options include language definitions for RDF, OWL, CYC, and SUMO. mKR scripts may include embedded calls to the Unix shell. mKR gives special emphasis to context hierarchies, genus-differentia definitions, n-ary relations, questions, and action/methods.
OpenLaunch is a Web-based content management system that integrates a broad array of services into a single, fully-featured, elegantly designed Web site. The project aims to eliminte the difficulty of integrating multiple systems into a single Web site by implementing a blog, forum, Web pages, wiki, and (coming soon) E-Commerce and support tickets. It is built around the Torpedo Framework, an open MVC framework which includes support for controllers, forms, and a large number of other very useful utilities.