The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
CRM+ is user-friendly, easy-to-understand customer relationship management (CRM) software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base, and many more customer related functions. It was built using the FileMaker database engine. It is available in a single-user edition and a network-capable multi-user edition.
Magento Knowledge Base extension has been developed by Fme that adds an FAQ section to each product page. It allows visitors to ask questions on the same product page under the FAQ tab, and merchants can answer those questions in accordion style, thus creating a pool of questions and answers which serve as a knowledge base for new visitors. Along with a FAQ for each product page, the extension creates a separate FAQ page for general Website questions related to shipping, payment, delivery, packaging etc. Other features include easy single click installation, SEO-friendly URLs, five different styles of the “ask a question” form and page, and CAPTCHA support.
Goozzee allows you to easily create, browse, and share knowledge bases and documentation repositories using topic maps. It can be used standalone with an embedded database or in multi-user mode with a MySQL or MariaDB server to store its data. It can store notes and files of any type and size, create links between notes and files, browse through your knowledge base by following these links, or search notes using the fast and powerful full text search engine.