OpenTicket functions as an incident manager, handling trouble-tickets and providing a mechanism for the resolution of all incidents. More specifically, openTicket serves as the Service Desk interface and handles the life cycle of incidents and service requests. The focus of openTicket is speed and efficiency. Unlike other call-tracking tools which offer a plethora of text fields, pull-down menus, and associated data, openTicket's interface is stripped down as much as possible without sacrificing key information. The benchmark used to determine efficiency is the 30-second test. If you know the user's name and you know the issue, it should take no longer than 30 seconds from the moment you begin looking up the user to the moment the ticket (including all relevant information) has been created and entered into the database.
ERW (Entities and Relationships on the Web) is an innovative system for handling complex databases using a Web browser. It uses the most recent standards endorsed by the W3C to offer to the user a sophisticated environment, similar to a dedicated client. Moreover, the user interface is generated in a completely automatic way starting from a conceptual description of the database by means of an XML-based description language for entity-relationship schemata. From the same description, you can also automatically obtain diagrams and documentation. ERW can be used for content management, in particular when the data is structured along complex relations.
WebAbility is an advanced Web development platform that contains WebFlow, a content management system (CMS), a security advanced system (SAS), a powerful workflow engine, and Web site wrappers. It supports multiple database connections, multiple languages, multiple presentation templates, page, script, and library versioning, XML and Web Services integration, and advanced security management. It uses plugins to extend the software for tasks such as e-commerce, portals, intranets, and editorial systems.
PHPX is a Web portal system, blog, Content Management System (CMS), forum, and more. It is designed to allow everyone to be able to have feature-rich, interactive websites even if you do not know a bit of programming. Some key features include fully-integrated forums, downloads, an image gallery with slideshow and auto-thumbnailing, support ticket system, a GUI interface for Web page content management, news with topics and instances, and a whole lot more. It allows you to fully customize the look of your site.
The PHP Assertion Unit Framework (phpAssertUnit) is a unit testing framework based on assertions which helps PHP developers test their code. Failing assertions about the program state are tracked in a Reporter window of a DOM-compliant browser such as IE5+, Mozilla, Netscape 6+, etc. The reporting of failures or warning messages does not disturb the running script, allowing easy Web GUI testing.