OpenTicket functions as an incident manager, handling trouble-tickets and providing a mechanism for the resolution of all incidents. More specifically, openTicket serves as the Service Desk interface and handles the life cycle of incidents and service requests. The focus of openTicket is speed and efficiency. Unlike other call-tracking tools which offer a plethora of text fields, pull-down menus, and associated data, openTicket's interface is stripped down as much as possible without sacrificing key information. The benchmark used to determine efficiency is the 30-second test. If you know the user's name and you know the issue, it should take no longer than 30 seconds from the moment you begin looking up the user to the moment the ticket (including all relevant information) has been created and entered into the database.
WebAbility is an advanced Web development platform that contains WebFlow, a content management system (CMS), a security advanced system (SAS), a powerful workflow engine, and Web site wrappers. It supports multiple database connections, multiple languages, multiple presentation templates, page, script, and library versioning, XML and Web Services integration, and advanced security management. It uses plugins to extend the software for tasks such as e-commerce, portals, intranets, and editorial systems.
Dixie DNS & DHCP Config Tool is a Web interface written in PHP for configuring and administering ISC bind and dhcp. It maintains a database with general DNS and DHCP information, and information about subnets and hosts. It produces config files, or sends dynamic DNS updates if DDNS is used on the server. It has simple DNS and DHCP live browsers, and can produce subzone files for MS Active Directory.
CVE browser is a Java Web search engine for the Mitre CVE vulnerability dictionary, which is available at www.cve.mitre.org. It includes automated dictionary update downloads from the Mitre site (CAN and CVE files), automated loading of the dictionary into a local database, and Web-based search tools for the dictionary data made available by Mitre.
FSGuide is a Norton Commander clone used by many hosting firms and individuals for advanced file management through the Web. It features user management (password protection, and access control), advanced file selection dialogs, a multiple file uploader (which can also run any application after uploading), a text viewer, a binary file viewer, a source highlighting viewer, an internal text and binary editor, language support, and much more.
nexB OpenAssets is a tool for inventorying, managing, and monitoring applications, software, hardware, networks, and generally any IT asset. It is designed so that system administrators, IT, and finance can determine what they have, how it is configured, what it is used for, and how much it is being used, so that informed decisions can be made. It complements existing network management software, integrates with a growing number of protocols and tools, and features no-agent discovery and inventory, configuration management including dependencies and correlation, monitoring, and reporting. It makes extensive and innovative use of XML, Xpath, and Xquery.