2 projects tagged "ITSM"
Updated 29 Apr 2010
OTRS
| Pop | 618.69 |
|---|---|
| Vit | 16.89 |
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Updated 28 Jun 2010
WikiHelp
| Pop | 22.72 |
|---|---|
| Vit | 1.02 |
WikiHelp is a wiki for help and process documentation. It's a fork of Wiki Web Help and adds enhanced security, multiples database support, user management, and and language-independent node trees.
