OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SysAid is a dynamic and highly intuitive software solution for small to medium-sized organizations. It provides extensive helpdesk, asset management, monitoring, reports and analysis, knowledgebase, live chat, and IT benchmarking applications in a simple, attractive, and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email, SMS).
Trumpeter is a stand-alone server that integrates RT (Request Tracker) with an XMPP chat server (used by Jabber, Pidgin, Google Talk, etc.). It regularly queries RT, and posts notification messages in chat rooms when new tickets arrive, when they are about to expire, and when they are past their due time. It is quite configurable, making it easy to watch several RT queues simultaneously and post the results to different chat rooms.
CMDBuild (Configuration and Management Data Base) is a fully configurable Web application for managing asset lifecycles. It includes workflow, report, dashboard, attachment archiving, and georeference functions. It supports the management of hardware devices (client and server computers, peripheral devices, network and phone equipment), software (basic, environment, application), services, and documents (contracts, manuals). However it can be used as a standard asset management system (real estate, inventory, maintenance process, etc). It is also a framework suitable for applications that manage office business using workflows.