Gammu (formerly known as MyGnokii2) is a cellular manager for various mobile phones/modems. It supports a wide variety of Nokia, Symbian, and AT devices (Siemens, Alcatel, Falcom, WaveCom, IPAQ, Samsung, SE, and others) over cables, infrared, or BlueTooth. It contains libraries with functions for ringtones, phonebook, SMS, logos, WAP, date/time, alarm, calls, and more (used by external applications like Wammu). It also includes a command line utility that can make many things (including backups) and an SMS gateway with full MySQL and PostgreSQL support from the PHP interface.
gnokii is a multisystem tool suite for mobile phones. It provides a library to communicate with a phone hiding the communication protocol. The library handles SMS, phonebook, calendar, phone calls, and other mobile phone capabilities. It supports Nokia-FBUS mobiles, AT-capable phones (most of the mobiles), as well as Symbian-based phones.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
VoiceOne is a Linux distribution that gives you the ability to install a PBX platform with an easy to use Web-based GUI. It also provides a framework for building a communication server adding various plugins. Its main features are Asterisk 1.8 with realtime configuration with MySQL, a Ubuntu 10.04 base, and support for both hard disk and Compact Flash card installation.