OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
SUMO Access Manager is a security system for PHP Web applications that can be added using only one line of code. Administrators can manage authentication and authorization for users, groups, and security policies with easy, all through an intuitive Web based interface. You can create users that can authenticate their password via LDAP, MySQL internal users, MySQL/PostgreSQL/Oracle generic users tables, and via Google Mail account.