Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Team Elements is a collaboration and project management Web application featuring wikis, news and blogs, project plans, assignments, team members, shared discussions, announcements, lists, issue tracking, document storage, full-text search, reporting, and personalized RSS feeds. Users can create a project, then invite others to participate. It's designed for professional and personal use, with each project space containing a full set of permissions and users. The Team Elements framework powers ConcourseConnect.
Cyberience Projects is a Web-based project management application built using the PHP CodeIgniter framework. Its main features are project and task collaboration; client Management and invoicing; user management; and time tracking. All of these features are integrated together to increase the productivity and management of your team and projects.
AgileTrack is an agile development planning and iteration tracking tool. It assists in the creation and life-cycle of iterations, projects, stories, tasks, and bugs. It is focused on simplicity and practicality. Its interface is designed to be useful specifically for software developers on small development teams with rapidly-changing priorities and requirements. Its primary interface for developers is geared toward availability, speed, and purpose. It is flexible and minimalistic with respect to the data that is required for records. It is designed to be compatible with agile development methodologies, particularly Extreme Programming.
Kiwi Manager is an online project management application. Its features include an AJAX interface, Gantt and PERT charts, progress and financial reports, earned value analysis of project performance, resource calendars, role based user access control, RSS syndication of project activities, project based file repositories with integrated approval and versioning systems, image thumbnail generation, video, Flash, and PDF previews, time tracking, project based forums and help desks, task calendars, and more.
gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.