Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
MailManager helps teams deal with large volumes of email by allocating mail to the right person, providing tools to help answer it (prioritisation, reply templates, and a knowledge base), and allowing managers to set service levels for different types of mail and report on performance against service levels and volumes received. MailManager is based on Zope which is required to use it. It is cross-platform, but most of the testing has been under Linux and Mac OS X.
BORG is a calendar and task tracking system written entirely in Java. The calendar is an appointment organizer that provides a nice month view, month printing, email reminders, popup reminders, and a to do list. The task tracker tracks issues and tasks through various user-defined states.
Software Engineering Environment (SEE) provides an information manufacturing platform for software development. It makes information sharing very convenient by allowing all information to be customized dynamically and letting users modify or add their own information structures at any time. It provides various predefined selections for information attributes that correspond to information manufacturing patterns. Although designed for software development, it could be used for managing any information, including book registries, personnel lists, and financial reports.
Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.