RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
Construction Management Software is a solution for builders and construction groups to manage construction projects. It lets your clients stay up to date on their projects online. You can create a project, add tasks and clients, log in and can place comments on each task, and view estimated completion dates and the status of each task. You can export a project to a spread sheet for reporting or to create a status report to take to the job site.
Job Costing Software is a Web-based job costing product makes it easy to view or update job costs quickly. Users can view their project cost status in real time to make more accurate decisions, and can export costs to an Excel spreadsheet for reporting or printing. Two user levels allow suppliers to enter costs directly without the ability to edit other costs.
Dispatch Software is a Web-based dispatch system that makes it easy to keep track of your vehicles and what they will be doing each day. It allows you to export the daily schedule to a printable spreadsheet file for your drivers to take on the road. All units can be viewed on one page for faster scheduling. Dispatch drivers can view their schedules ahead of time for better planning and time management.
ProjectCoordinator is a Web-based collaborative workspace for project and workgroup management. It features effective information handling, and allows you to share a common document archive and quickly create a knowledge bank for the workgroup or project. It facilitates work according to a common project plan. It allows you to access the same meeting calendar and to share project news, developments, and results. The service can be used as an ASP-service, or a license can be acquired to run the software at the customer's preferred server location.