Bugzilla is the leading open-source/free software bug tracking system, with high-profile installations at mozilla.org, GNOME, Red Hat, and NASA, among others. It features a comprehensive set of fields, attachment management, inter-bug dependencies, email notification of changes, a powerful query interface, reporting, and Web, XML, email, and console interfaces. It can be managed entirely using a Web-based UI. The user UI is customizable using templates.
Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
IssueBridge is a project management tool that improves the productivity of your project team by allowing project management staff and team members to access and delegate all of the issues within a project. It serves as an issue tracking and defect tracking system that enables your team to make clear each step needed to meet the overall goal of the project.
Essential Management is a multi-user project management system for managing intricate and complex information. Its initial purpose was to allow software development teams to create, maintain, track, and store project requirements on a multi-project basis in a multi-user environment. It has now become more abstract in the type of data it can maintain, allowing the easy addition of new data models and other expansions. Information can be stored in any of several database management systems, and can take advantage of a networked DBMS.