BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a ticket-via-email interface for submission and informational logging. Features include support for tickets pending on or resolved when other tickets are disposed of, an ability to assign tickets to a person, an ability to categorize and prioritize tickets, and associating billing codes with various logging events.
Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
ITracker is a Java J2EE issue/bug tracking system designed to support multiple projects with independent user bases. It supports features such as full i18n support, multiple versions and project components, detailed histories, issue searching, file attachments, dynamic reports with charts, configurable field values, customizable project level fields, pluggable authentication, a built-in scheduler, and email notifications.
IDEA is an architecture for implementing a distributed intrusion detection system on a computer network. It provides a way to incorporate many different IDS sensors into an architecture, and have them report to a central IDS server. This server collects, aggregates, and correlates data from the sensors, providing a unified view of network activity. By specifying an open API, many different clients can connect to the IDEA server and "subscribe" to the event notification service so that the client will be notified any time a new alert is received from any of the sensors.
HelpmeICT provides support team help desk functions with support for multiple sites, site groups, and role security. It features full issue tracking, cross-server knowledge bases, and management reporting and statistics. The entire system is Web enabled, including management and administration roles. Apart from just ICT, the system can be used for administration and reprographics requests and is being adapted as a pupil behaviour tracker.
WorkRoll is a Web-based bug tracker. It includes a Windows installer, or can be installed into a J2EE JSP container/Servlet engine via a WAR file. No database is required. Installation and use are fully Web-based. Features include sorting, filtering, file attachments, tiered access, email notifications, and import/export. WorkRoll includes an "external feedback" module that allows for seamless integration with your Web site's feedback page. Bugs can be organized by project, status, priority, assigning user, assigned-to user, due date, dev instance, and version.