The SupStar Job Card Management system manages the workshop jobs, technicians, and other details of a multi-branch computer sales or technical company. Its features include per technician reports, graphs on jobs and queue views, branched total reports, a calendar for call-out jobs, email and SMS notification to clients and staff, high security, and a full admin section.
BugList is a bug/feature tracking system focusing on being easy to set up and use. It is written entirely in PHP, and only relies on PHP and MySQL for setup. Its feature set matches the requirements of a small to middle sized project. Apart from the standard categorization features, it is very easy to create customized views of the outstanding bugs. The system supports attachments and makes linking between bugs very easy. The entire system is used and managed using a Web-interface.
Call Center Reloaded was designed to allow small to medium size call centers to quickly log calls. It features knowledge base search, call archives (automatic after 2 months), a control panel, and New Call and Closed Calls sections to help keep the call center organized. It also features multiple levels of call center users, including managers, technicians, and technicians with elevated access.
CoASTaL allows users to enter their own computer support tickets, and to add actions after to keep IT up to date. Admins can manage tickets, add actions, assign hardware to people, and assign software licenses to computers (since its installed on computers, not people). It also has a Library for keeping track of projectors, cameras, and laptops (for example). It has been in use for 5 years prior to release.
Construction Management Software is a solution for builders and construction groups to manage construction projects. It lets your clients stay up to date on their projects online. You can create a project, add tasks and clients, log in and can place comments on each task, and view estimated completion dates and the status of each task. You can export a project to a spread sheet for reporting or to create a status report to take to the job site.