The SupStar Job Card Management system manages the workshop jobs, technicians, and other details of a multi-branch computer sales or technical company. Its features include per technician reports, graphs on jobs and queue views, branched total reports, a calendar for call-out jobs, email and SMS notification to clients and staff, high security, and a full admin section.
Bug-A-Boo is a bug reporting and tracking system that runs on any Web server that supports CGI. It helps you to keep an eye on bugs reported to you by users of your software products. It can handle any number of projects, users, and bug classifications, and is really flexible in their setup. It features fast fulltext search, query storage, themes, and bug watches. It uses the tdbengine as a database backend.
Bugzero is a Web-based change management and issue tracking system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally well as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues. It is easy to use, but still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow.
CoASTaL allows users to enter their own computer support tickets, and to add actions after to keep IT up to date. Admins can manage tickets, add actions, assign hardware to people, and assign software licenses to computers (since its installed on computers, not people). It also has a Library for keeping track of projectors, cameras, and laptops (for example). It has been in use for 5 years prior to release.
Devalot is a social networking application centered around software projects. It connects the user community with the development community and encourages participation and communication. It includes all the features you've come to expect in modern Web-based applications such as tagging, comments, and a wiki, as well as features you'd expect in project tracking software such as ticketing. It has features similar to some of those found in Trac, Collaboa, GForge, Mephisto, and Typo.
HelpmeICT provides support team help desk functions with support for multiple sites, site groups, and role security. It features full issue tracking, cross-server knowledge bases, and management reporting and statistics. The entire system is Web enabled, including management and administration roles. Apart from just ICT, the system can be used for administration and reprographics requests and is being adapted as a pupil behaviour tracker.