FileTrack is a Web-enabled communication log, keeping track of all your inbound and outbound documents. It supports multiple logs, auto-archiving of older entries, and generates simple reports based on multiple criteria. One or more log entries, contacts, or documents can be grouped together into an issue for easier monitoring.
MailManager helps teams deal with large volumes of email by allocating mail to the right person, providing tools to help answer it (prioritisation, reply templates, and a knowledge base), and allowing managers to set service levels for different types of mail and report on performance against service levels and volumes received. MailManager is based on Zope which is required to use it. It is cross-platform, but most of the testing has been under Linux and Mac OS X.