CoASTaL allows users to enter their own computer support tickets, and to add actions after to keep IT up to date. Admins can manage tickets, add actions, assign hardware to people, and assign software licenses to computers (since its installed on computers, not people). It also has a Library for keeping track of projectors, cameras, and laptops (for example). It has been in use for 5 years prior to release.
aTicket is a Web based support ticket system derived from eTicket and osTicket. It enables submission of problems by email or the Web, and utilizes a flexible user tracking system based entirely on email address and ticket number. It provides powerful Web based ticket management, with multiple categories and support people.
Volo Milestone is a Web-based workgroup management system. It can track almost all job functions with virtually any type of call center, help desk, office, factory, law firm, or clinic. It can help reduce your CRM and helpdesk tracking costs. It can be installed in minutes, and its intuitive interface is meant to be used without the need for training. Its speedy performance can scale from small to very large offices and multiple departments. Its functionality can be extended easily with its organized design.
Kiwi Manager is an online project management application. Its features include an AJAX interface, Gantt and PERT charts, progress and financial reports, earned value analysis of project performance, resource calendars, role based user access control, RSS syndication of project activities, project based file repositories with integrated approval and versioning systems, image thumbnail generation, video, Flash, and PDF previews, time tracking, project based forums and help desks, task calendars, and more.